Harwood Property Agents
Last updated: 8 October 2026
Harwood Property Agents is committed to respecting your privacy and protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our real estate services, including residential property sales, leasing, property management, appraisals and our website.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. Personal Information We Collect
Depending on your relationship with us, we may collect the following information:
- Contact details: Your name, residential or postal address, telephone number and email address.
- Property information: Details of properties you own, occupy, wish to purchase, sell, lease or manage.
- Identification information: Identity documents and verification details where reasonably required for our services or legal obligations.
- Financial information: Information relevant to tenancy applications, transactions, rental payments and property management.
- Tenancy information: Rental history, references, employment information and other information reasonably required to assess and manage tenancy applications.
- Property preferences: Your buying, selling, renting or investment requirements.
- Communications: Enquiries, correspondence, feedback and records of interactions with our team.
- Website information: IP addresses, browser details, website usage information and data collected through cookies or similar technologies.
We seek to collect only information reasonably necessary for our business activities or otherwise permitted by law.
2. How We Collect Personal Information
We may collect personal information when you:
- Contact our office by telephone, email or through our website.
- Request a property appraisal or rental assessment.
- Enquire about, inspect, purchase or sell a property.
- Apply to rent a property.
- Enter into a tenancy or property management arrangement.
- Register to receive property alerts or market updates.
- Attend inspections, auctions or other property-related appointments.
- Communicate with our employees or representatives.
Where lawful and appropriate, we may also receive information from third parties, including property owners, tenants, referees, property platforms, service providers and publicly available property records.
Where practicable, you may make general enquiries without identifying yourself. However, certain services require us to verify your identity or obtain specific personal information.
3. How We Use Personal Information
We may use personal information to:
- Provide residential sales, leasing, appraisal and property management services.
- Respond to enquiries and communicate with clients and customers.
- Arrange property inspections, appointments and transactions.
- Process and assess tenancy applications in accordance with applicable laws.
- Administer tenancy agreements, rent payments and property maintenance.
- Communicate with property owners, tenants, buyers and sellers.
- Provide relevant property information, market updates and marketing communications where permitted.
- Maintain business records and improve our services.
- Meet our legal, regulatory and professional obligations.
- Investigate and respond to complaints, disputes or security incidents.
We will not use or disclose personal information for unrelated purposes unless permitted or required by law, or where appropriate consent has been obtained.
4. Rental Applications and Tenant Information
As part of our leasing and property management services, we may collect information from prospective and existing tenants.
This may include identity verification details, rental history, employment information, income verification and references, to the extent permitted by applicable tenancy and privacy laws.
We handle rental application information in accordance with relevant NSW residential tenancy requirements.
Information may be shared with property owners or authorised service providers where reasonably necessary and legally permitted.
We take reasonable steps to limit access to tenancy information and protect it against unauthorised disclosure.
5. Disclosure to Third Parties
We may disclose personal information to third parties where reasonably necessary to provide our services or comply with legal obligations.
These may include:
- Property owners, landlords, buyers and sellers.
- Solicitors, conveyancers and settlement service providers.
- Tradespeople, contractors and maintenance providers.
- Strata managers, building inspectors and other property professionals.
- Financial institutions and payment service providers.
- Technology, CRM, property management and website service providers.
- Property advertising and tenancy application platforms.
- Government agencies, regulators and law enforcement authorities where legally required or authorised.
We take reasonable steps to ensure personal information is shared appropriately and handled securely.
We do not sell personal information to third parties as a standalone commercial product.
6. Overseas Disclosure and Cloud Services
We may use cloud-based software, technology providers and administrative support services in operating our business.
Depending on the systems and service arrangements used, personal information may be accessible to service providers or personnel located outside Australia.
Where overseas disclosures occur, we will take reasonable steps required by applicable privacy law to protect personal information.
Where practicable, we will identify the countries in which overseas recipients are likely to be located.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.
Depending on the technologies implemented, information may be collected through analytics, advertising or website performance services.
You can manage certain cookie preferences through your browser settings and any privacy controls provided on our website.
Third-party websites and services linked from our website may have their own privacy policies.
8. Marketing Communications
We may contact you with property listings, market updates, relevant services and other real estate information where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting our office.
Opting out of marketing will not prevent us from sending communications reasonably necessary to provide services or administer an existing business relationship.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information and systems involved, these measures may include secure software platforms, access restrictions, staff procedures and appropriate technical safeguards.
Although we take privacy and information security seriously, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Retention of Personal Information
We retain personal information for as long as reasonably required for the purposes for which it was collected, or to comply with applicable legal, regulatory, accounting and recordkeeping obligations.
When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.
11. Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, outdated, incomplete, irrelevant or misleading.
Please contact our office using the details below.
We may need to verify your identity before responding to a request.
Requests will be considered in accordance with applicable privacy laws, including any lawful exceptions.
You may also request deletion of personal information. We will consider such requests, although some information may need to be retained to meet legal or legitimate business obligations.
12. Privacy Complaints
If you have a concern about how Harwood Property Agents has collected, used, stored or disclosed your personal information, please contact us.
We will review your complaint, investigate the circumstances where appropriate and provide a response within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Generally, the OAIC expects individuals to raise their concerns with the organisation first and allow a reasonable opportunity for a response.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business practices, technology, services or legal obligations.
The current version will be available on our website, with the date of the latest update displayed above.
14. Contact Harwood Property Agents
For privacy enquiries, access or correction requests, or complaints, please contact:
Harwood Property Agents
Miranda, NSW 2228
Phone: (02) 9531 0013
Website: https://www.harwoodproperty.com.au
Please direct written privacy enquiries to the Privacy Officer or Licensee in Charge.